Teledex

The DataModes Teledex Customer Support module is DataModes' unique concept that focuses on supporting customers. A customer "master", contact manager, ship to "master", and drill downs, follow database concepts to best utilize customer data. Commonly used information on customers and vendors (such as accounts receivable balance, payment terms, shipping methods, etc.) is pulled from the central files and new information is integrated fully with data from other application modules. Teledex provides flexible and extensive information retrieval on customers, notes about calls, follow-up reminders by date and special note, and mailing label lists based on numerous selection criteria. The Support Options Menu consists of various subprograms set up by the operator to provide a fully communicative information system accessed from one screen.

• Accesses the Teledex Master, Inventory Inquiry, Sales Order Entry and customer invoice and payment history. Other customer specific DataModes programs may be added.
• Finds records by several selectable fields of information, including company name, contact’s last name, follow-up date, phone number, city, state, and zip code.
• Stores balances, terms, sales taxes, price levels and other data in the customer/vendor mode to support Accounts Receivable, Invoicing, Accounts Payable, and other modules.
• Maintains contact information for an unlimited number of contacts per company.
• Stores multiple shipping addresses for the same company.
• Generates pop-up menu allowing operator to choose customer support functions quickly.
• Lists follow-up contacts by date, or representative with special notes, company and contact names, and phone numbers.
• Allows review of all calls to a selected customer.
• Lists company name, address, title, ten digit zip code, sales representative, and phone numbers, source, status and other coding as well as extensive vendor and customer information.
• Tracks lead and source of new prospects to identify profitable advertising expenditures.
• Allows entry into command line word processors for automatic letter generation.

ENTRY SCREENS

Teledex Master

Ship To Master

Support Options

Notes/Calls Entry

Contact Entry

REPORTS/UTILITIES

Teledex Master Listing

Teledex Mailing Labels

Teledex Mailing Labels by Zip

Teledex Folder Labels

Teledex File Load

Teledex Sales Tax Utilities

Teledex Utilities

Teledex Source Mass Change

Recreate Teledex Companies

Representative Followup Calls

Call Note History

Fulfillment

Lead Report

Sales Forecast

Ship To Mailing Labels

Ship To Utilities

Rolodex Cards

Telephone Lists

ADVANCED USER PACKS/AUPS

TX+002 Laptop Interface

TX+003 Teledex Credit Reference

TX+005 Billto

TX+007 Ship To Includes Sales Rep

TX+009 Password Protect Credit Limit

TX+011 Find Company By Phone